SoftMoc in London, ON Closed now

Reviews about SoftMoc

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  2020-07-18, by Caprice Samuda
  Very disappointed. This company's customer service is seriously lacking. I bought a pair of Birkenstock sandles online. I tried them on at home and walked up and down my stairs and noticed they were too tight. I tried to do an exchange but was denied because apparently they were worn as you could see toe marks on the insoles. All the tags were still on the shoe and I had all my receipts. This is absolutely absurd!! I had the shoes on for perhaps 5 mins. People try on shoes longer in store and I have a hard time believing those don't leave some mark of wear, yet you sell those... Called head office and their solution was to bring it to another store and try there. Completely unacceptable! Now I am stuck with a 130$ pair of sandles I can't wear. Will never shop here again.