Surplus Furniture & Mattress Warehouse in London, ON Open now

Reviews about Surplus Furniture & Mattress Warehouse

• ★ ☆ ☆ ☆ ☆

  2020-07-03, by Stefan Oliva
  Would not recommend! No accountability, corrective action, or attempts to help - other than pointing fingers. Their team organized transport for through a third party "Red Rhino" transportation, who had us waiting for delivery for a Saturday afternoon, and an entire Sunday and consistently told us it would be later and later. When Red Rhino told us the delivery wouldn't happen on Sunday we called the store asking if there was any option to have it shipped that day (they had previously mentioned another company they partner with) and we would even be willing to pay extra to have it delivered, but they refused to help. The Store Manager Ben preferred to antagonize us and telling us that it was our problem not his. Not only did he fail to provide any corrective action, but he wouldn't even take any responsibility for the problem created by his team and would not apologize. We would have been open to working something out, but the attitude was the final straw. We took our refund and went to a local competitor through which everything was a dream compared to this. After this episode I would suggest to avoid Furniture Mattress Surplus.
• ★ ☆ ☆ ☆ ☆

  2020-01-23, by Sam Siro
  this place is a complete rib off. I went there to buy some bar stools that they advertise on their flyer. took my flyer with me to their store and showed them what I wanted. they say the special has run out. and wanted to charge me full price. I asked them to show me on the flyer if there is a time limit. they replied non of our weekly flyers have expiry date.and I just have to take their word by it. b.s I walked out disappointed. staff did not give dam about my business. went to Canadian Tire and pay $20 more and bought a much better quality stools from a decent store.