Pet Valu in London, ON Open now

Reviews about Pet Valu

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  2020-07-04, by Sarah S
  Went in looking to adopt a kitten. Bonded with one and was told by the owner it was a male; the temperment was perfect and the fur length was what I was looking for. Filled out adoption paperwork and was accepted. When picking up the kitten I was told the "male" I applied to adopt was actually a female. I came to terms with this and still wanted to follow through with the adoption (I bonded with this kitten and chose it for a number or reasons) only to be told that the kitten I wanted was actually adopted by another family the same day. The owner could only say that she was "sorry" over the phone (as she was not currently working). The employees explained that they called the family and told them what happened however they were not willing to part with the kitten. The employees then suggested I speak with the family when they came in to pick up the kitten (which I should have never been expected to do as this whole mess was the owners fault). In the end I was told my only options were to speak with the other family or to take a kitten we had never even held. This situation should have never happened. If a store is going to have kittens within it, the employees and of people the OWNER should know how to CORRECTLY check the gender of the animal. Common sense to make sure people are adopting the animal they are interested in. By far the worst experience I have had when purchasing/adopting an animal.