PetSmart in London, ON Open now

Reviews about PetSmart

• ★ ★ ★ ★ ★

  2020-05-21, by Anna Cookie
  Wonderful experience! Best place to take Dog groomed. All the staff inside were super knowledgeable and friendly and helpful. Can't wait to come back again with our dog and visit soon ❤❤❤❤
• ★ ☆ ☆ ☆ ☆

  2019-12-07, by M E
  One of the absolute worst locations I have ever been to. I have gone there on 2 occasions and have been treated horribly each time. The first visit as I was speaking with a sales associate, another associate walks up to the two of us and starts telling the other associate what they could let me touch (while I was standing there) and watching me through every aisle. I felt like a criminal and couldn't wait to leave. The next visit I was speaking with a cashier and another associate came up behind the register and made snide comments in regards to an inquiry I was making. I was simply asking about a price confirmation (as it turns out the wrong sale label had been placed on the item) and this associate made comments regarding the original price and how I shouldn't even be asking that question. The best part was she was making the comments to the cashier - not to me - as I stood in a long line. I only bought the bare necessities and left. This place has been absolutely horrible to me, extremely rude, and I would never recommend anyone I know to visit this location. I was extremely disappointed.